Tag: assistance programs

Tax Help

Free help for low-income earners

If you want free help completing your tax return and you are on a low income, our trained Tax Help volunteers may be able to help you.

What is Tax Help?

Tax Help is a network of community volunteers who provide a free and confidential service to help people complete their tax returns at tax time. They can also give you advice on how to complete your tax return next time.

These volunteers are people from within the community who give up their time each year. They are not ATO staff, but they receive training and support from us.

Where is Tax Help available?

Tax Help is available in all capital cities and many country centres across Australia, with volunteers operating from convenient locations in the community. In most places, the service is available from July to October.

Who is Tax Help for?

Tax Help is for people on low incomes, including, but not restricted to, those who are also:

seniors
students
people from non-English speaking backgrounds
people with a disability
Aboriginal and Torres Strait Islander people.

Since tax can be complex, volunteers are only able to help with fairly straightforward tax returns. They can help identify and record income received through:

pensions
Australian government benefits and allowances, such as unemployment and sickness benefits
salary or wages
dividends
managed funds
interest.

Are you eligible for Tax Help?

You are eligible for Tax Help if your income is around $50,000 or less for the income year and none of the following situations applied to you in the income year 2011-12:

You were employed as a contractor – for example, a contract cleaner or taxi driver.
You were in business, including being a sole trader.
You sold shares.
You sold an investment property.
You owned a rental property.
You received royalties.
You received distributions from a trust other than a managed fund.
You received foreign income other than a foreign pension or annuity.

If you are not eligible for Tax Help, you can find information to help you complete your tax return by using either:

e-tax
Individual tax return instructions 2012.

Some of the benefits of using e-tax include:

free preparation and lodgment of your return
easy to use, with built-in help
safe and secure
most refunds in 12 working days
tax debts not due before 21 November, even if you lodge as early as 1 July.

This year it’s even easier, with online access to your personal information, including:

your Centrelink payment summary
salary or wage information
details of your bank interest.

To download e-tax from 1 July 2012, visit E-tax essentials.

What can Tax Help volunteers help with?

If you need to complete a tax return, a volunteer can help you. In some cases, people on low incomes do not need to lodge tax returns. Tax Help volunteers can work out if a tax return is necessary in your case. If it is not necessary, and you lodged a tax return last year, it is important that we know this. Tax Help volunteers can help you to fill out a Non-lodgment advice if this is necessary. Tax Help volunteers will also be able to help you with claims for refund of imputation credits.

Help that is not available

Tax Help volunteers cannot help you with:

business tax returns
partnership and trust matters
capital gains tax (CGT)
rental properties.

What to read/do next

Once you have worked out if you are eligible for the Tax Help program and want to make an appointment, phone us on 13 28 61. Tax Help is only available in July to October each year.

If you would like to know more about the volunteer program, see Becoming a Tax Help volunteer or Tax Help centre.
Becoming a Tax Help volunteer or Tax Help centre

How did Tax Help start?

Tax Help began as a pilot program in Newcastle, NSW in 1988. It has since expanded to cover the whole country.

Why was Tax Help established?

Tax Help was established to help people who have difficulty completing their own tax returns. These people are often unable or unwilling to approach us when they need help, but they feel comfortable seeking assistance from someone in their community. There are others who do not have access to one of our local offices, so Tax Help provides an important alternative.

Our enquiries service can help people with queries about specific aspects of their tax affairs, but cannot complete people’s tax returns for them. Tax Help can.

What does a Tax Help volunteer do?

Tax Help volunteers help people with fairly straightforward tax matters and tell clients whether they need to lodge a tax return.

Tax Help volunteers help clients with tax returns, as well as claims for refunds of franking credits. They help clients prepare tax returns using e-tax and, where possible, lodge electronically.

Tax Help volunteers actively encourage clients to prepare the tax return themselves.

What does a Tax Help centre do?

Tax Help volunteers operate from Tax Help centres located in a range of community venues, such as libraries, community centres and migrant resource centres. A centre supports the volunteer by taking appointments from people seeking Tax Help assistance, coordinating service availability with the volunteer, and providing facilities such as power, telephone and office furniture. Where possible, centres provide computer access to allow tax returns to be lodged electronically. The centre also advertises the service so that members of the community are aware that help is available.

More than 800 Tax Help centres are active in capital cities and country areas across Australia.

Who is Tax Help for?

Tax Help is for people on low incomes who need help with their tax returns. These taxpayers include seniors, people from non-English speaking backgrounds, those with a disability, Aboriginal and Torres Strait Islander people and other people with special needs.

Tax Help volunteers provide guidance to those clients wanting to do their own tax returns and explain the benefits of using e-tax to prepare and lodge personal tax returns. They can also provide assurance to those who have completed their return that they have done it correctly.

Perth and surrounding areas have switched to digital-only TV, but help is still available

Perth and surrounding areas switched to digital-only TV signals on Tuesday 16 April 2013. If you haven’t yet converted to digital-only TV, it’s not too late to make the switch.

“Even though the switch to digital-only TV signals has taken place, you can still find assistance and support available if you are not yet digital ready”, said Tommy Adebayo, Digital Switchover ambassador.

If you haven’t yet converted to digital TV and are eligible for the Household Assistance Scheme, there is still time to apply. The Scheme has been established to help eligible people on certain full rate pensions have equipment installed in their homes free-of-charge and provide in-home aftercare support for 12 months.

You may be eligible if you have not yet switched to digital TV, have a working analog TV and receive the full rate of one of the following payments:
• Age Pension
• Disability Support Pension
• Carer Payment
• Department of Veterans’ Affairs Service Pension
• Department of Veterans’ Affairs Income Support Supplement

The Scheme will remain open for eligible residents of Perth and surrounding areas until 16 May 2013. For more information, call the Department of Human Services on 1800 556 443.

Talking set-top boxes are also available under the Scheme for people that have a blind indicator on their eligible payment, or care for a child who is legally blind.

People who are eligible to receive a talking set-top box will not have to do anything—once they opt-in to the Household Assistance Scheme, they will be identified as being eligible and the talking set-top-box will be installed free-of-charge.

“If you’re not eligible for the Household Assistance Scheme and haven’t yet converted to digital-only TV, it’s not too late to make the switch. You can still connect a digital set-top box or digital TV recorder to your existing analog TV. Otherwise, you can upgrade to a TV with a built-in digital tuner”, said Tommy.

To find out more about disposing of old TV equipment, including tips on what you can do with unwanted televisions and computers until local services start, visit www.environment.gov.au/ewaste.

For more information about the switch to digital-only TV signals and for translated information in 30 languages, visit the Digital Ready website www.digitalready.gov.au or call the Digital Ready Information Line 1800 20 10 13 (available 7 days a week, 8am to midnight AEST).

The Translating and Interpreting Service is also available on 131 450.

People who have a hearing or speech impairment can call 1800 555 677 and ask for 1800 20 10 13.

Get Ready for Digital TV – Western Australia is comprised of two switchover areas:
By 25 June 2013 all analog TV signals across Western Australia will be switched off and replaced by digital-only signals.

Western Australia is comprised of two switchover areas:
Perth – switchover date 16 April 2013.
Regional and remote WA – switchover date 25 June 2013.

Type your address into mySwitch at www.digitalready.gov.au to find out when you are switching

Tips to be digital ready
Prepare early by connecting a set-top box or digital recorder into an existing TV or by upgrading to a digital TV, which has an in-built digital tuner.
Check your eligibility for the Australian Government assistance schemes.
Use the help available from the Digital Ready Website www.digitalready.gov.au or the Digital Ready Information Line 1800 20 10 13.
Check that family and friends are digital ready.

What assistance is available?
You may be eligible for one of the government assistance schemes. If you are you should apply now to arrange an installation before the switchover date in your area.

Household Assistance Scheme
You may be eligible for the Household Assistance Scheme if you have not converted to digital TV and receive the maximum rate of the Age Pension; Disability Support Pension; Carer Payment; Department of Veterans’ Affairs Service Pension; or Department of Veterans’ Affairs Income Support Supplement.

Assistance includes easy to use digital equipment; in-home installation and demonstration of equipment; and 12 months aftercare support and equipment warranty. If you are eligible, you should have received a letter from the Department of Human Services and should call 1800 556 443 to test your eligibility and to opt-in.

Satellite Subsidy Scheme
You may be eligible for the Satellite Subsidy Scheme (SSS) if you live in an area that will be moving to the Viewer Access Satellite Television (VAST) service because your local ‘self-help’ tower is not being upgraded to digital, and you cannot receive terrestrial digital TV services from an alternate transmitter.

The SSS reduces the cost of accessing VAST. You will receive a high definition VAST set-top box, satellite dish and cabling supplied and installed by a government-contracted installer for a one off co-payment. There is no ongoing cost to access the VAST service.

Specific locations across Western Australia may be eligible for the SSS. To check if you live in an eligible area enter your address into mySwitch tool on the Digital Ready Website www.digitalready.gov.au or call the Digital Ready Information Line on 1800 20 10 13.

Disposing of old TV equipment
The Digital Switchover Taskforce encourages everyone to dispose of old television equipment responsibly. To find out more, including tips on what you can do with unwanted televisions and computers, visit www.environment.gov.au/ewaste

mySwitch
The mySwitch tool on the Digital Ready website www.digitalready.gov.au can help you find information about the digital TV services in your area and how to get the best digital TV reception.